HELP CENTER

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Frequently Asked Questions

Everything you need to know about our wholesale scarves, ordering process, customization, and shipping.

SILK SCARVES

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What makes your silk scarves premium quality?

Our silk scarves are made from 100% Grade 6A mulberry silk — the highest quality available. This long-staple fiber produces a naturally luminous, breathable, and hypoallergenic fabric that drapes beautifully and lasts for years.

Do you offer custom printed silk scarves?

Yes. We provide full digital and screen printing services on pure mulberry silk. Whether you need a single-color logo or a complex all-over print, our team delivers sharp, colorfast results. Custom printed silk scarves for luxury gifts, brand merchandise, and corporate events are our specialty.

What is the minimum order quantity for silk products?

We offer small MOQ for silk products to support boutique brands and new market entrants. Contact us with your specific product requirements for a detailed quote — we’re flexible and committed to helping you grow.

Can I get OEM/ODM service for my silk scarf brand?

Absolutely. We provide complete OEM and ODM services: custom fabric weight, size, hemming style, labeling, packaging, and gift box design. Build your own luxury silk brand with our factory-direct expertise.

ORDERING & PRICING

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How do I place a wholesale order?

Browse our collections, add items to your cart, and proceed to checkout. You can also contact us directly via WhatsApp or email for a custom quote. We support T/T bank transfer and other payment methods for wholesale orders.

Do you offer tiered pricing?

Yes! We offer three pricing tiers: Visitor (retail), Customer (wholesale), and VIP (exclusive pricing). Register an account to unlock wholesale prices, or contact us for VIP pricing on large orders.

What payment methods do you accept?

For wholesale orders, we accept T/T (telegraphic transfer) bank transfer. For smaller orders, we support online payment via the website. Contact us for our bank details and payment instructions.

CUSTOMIZATION & OEM

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Can I customize the design of my scarves?

Absolutely. We offer custom printing (digital and screen), custom sizes, custom hemming styles, and custom packaging. Whether you need corporate logo scarves or a full private-label collection, we can bring your vision to life.

What is the lead time for custom orders?

Lead time depends on the complexity and quantity of your order. Typically, custom printed scarves take 7–15 business days after sample approval. We also offer rush orders — contact us for details.

SHIPPING & DELIVERY

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Do you ship worldwide?

Yes, we ship globally via express courier (DHL, FedEx, UPS), air freight, and sea freight. Shipping cost varies by destination and order volume. We also offer free shipping on qualifying orders.

How long does shipping take?

Express courier delivers in 3–7 business days to most countries. Air freight takes 7–14 days. Sea freight is available for large orders with 25–40 days transit time.