Refund & Return Policy

Last updated: July 26, 2026

1. Custom & Printed Orders

Items produced to your specification (custom-printed, OEM, or private-label scarves) are made to order and non-returnable unless defective.

2. Stock Items

Ready-made stock scarves may be returned within 7 days of delivery if defective or wrongly shipped. Buyer covers return shipping. Items must be unused and in original condition.

3. Color & Material Variance

Our scarves are faux / simulation silk (Organza, Satin). Screen colors may differ slightly from the physical product; minor shade variance is not a defect.

4. Refunds

Approved refunds are issued to the original payment method (PayPal, PingPong, WeChat Pay, or Alipay). Processing time depends on the provider (typically 5–10 business days).

5. Damaged in Transit

Report damage with photos within 48 hours of delivery; we will arrange a replacement or refund.